As you know, the government has issued a "Safer in Place" order, mandating that we all stay at home unless conducting essential business. Under that order, Home Instead Senior Care is deemed an "essential service", and as such, will stay open and continue to help clients stay safer in place with the personal care and cognitive support they need. The clients we serve are safest in their homes right now, and our CAREGivers are well-trained and prepared to help keep them safe while sheltering in place.

We want you to know that our highest priority is keeping our clients, their families and our CAREGivers as safe as possible while we work together to fight the spread of this virus. We know you depend on us to provide essential care services to you, and we have implemented important safeguards to deliver the care you and your loved ones need to prevent infection.

We are communicating with all CAREGivers about the importance of practicing and maintaining safe hygiene habits, and we are also providing our employees gloves and any additional cleaning supplies or masks, as needed.

Our CAREGivers have and will continue to receive ongoing training covering the necessary and special precautions they must take to protect you, themselves and others during this heightened concern for infection control. Our training is based on the Center for Disease Control and World Health Organization's latest directives for preventing the spread of illness, including constant and consistent handwashing, sanitizing surfaces and household items, and definitely staying home if they show any symptoms of illness.

Notably, we have had several questions about whether CAREGivers should be wearing masks. Masks are designed to protect the wearer. Medical providers wear them to protect themselves when treating an infectious patient. Masks are not indicated when our CAREGivers are caring for a healthy client. Masks will only be provided to our caregivers when necessary.

As a protective measure, we are reducing the number of in-person visits to your home by having our staff conduct quality assurance outreach via phone, text and email. We are also suspending most in-person introductions with CAREGivers, and will instead use the phone to complete introductions. In addition, we are restricting CAREGivers from accompanying Clients to stores or appointments unless approved by the office as "essential." This is for our Clients' safety as well as the CAREGivers'.

We as a company are dedicated to you and your family. We believe our actions can help minimize the spread of this virus in our community, as we continue to support its most vulnerable members. This is the very reason we do what we do. We greatly appreciate your support and flexibility, and welcome your feedback as we work together to overcome this crisis. Please call the office with any questions or concerns. We are here to help.

Home Instead of Santa Clarita and Antelope Valleys
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